1) Eligibility for Returns & Exchanges
• You may request a return or exchange within 14 days of receiving your order.
• Items must be unused, unworn, unwashed, and in original packaging, with all tags and labels intact.
• For footwear and bags, please try items on clean surfaces and avoid scuffs or marks.
• Items marked Final Sale, Clearance, or Personalized/Custom cannot be returned or exchanged unless defective.
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2) How to Start a Return or Exchange
1. Contact us at [email protected] with your order number and reason for return/exchange.
2. Wait for our confirmation and Return Authorization (RA) number before sending items back.
3. Pack your items securely, include proof of purchase, and write the RA number clearly on the parcel.
4. Ship the package to the return address provided in our confirmation email.
Returns without prior authorization may be refused.
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3) Condition & Inspection
• Returned items are inspected upon arrival.
• If items do not meet eligibility criteria (worn, damaged, missing tags), we may reject the return.
• Approved refunds will be processed to the original payment method only.
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4) Refunds
• Refunds are issued within 5–10 business days after we receive and approve your return.
• Processing times may vary depending on your bank, PayPal, or card issuer.
• Original shipping costs are non-refundable, unless the return is due to our error (wrong or defective item).
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5) Exchanges
• Exchanges are subject to stock availability.
• If the requested item is unavailable, we may issue a refund instead.
• You are responsible for return shipping costs, unless the exchange is due to a defective or incorrect item sent by us.
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6) Defective or Incorrect Items
• If you receive a damaged, defective, or incorrect item, please contact us immediately (within 7 days of delivery).
• We will cover return shipping costs and send a replacement or process a full refund.
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7) Non-Returnable Items
• Personalized or customized products
• Clearance or Final Sale items
• Items not returned in original condition (worn, washed, damaged)
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8) Contact
For returns & exchanges inquiries, please reach out:
• Company: Fashion Must Buy, LLC
• Registered Address: 1111B S Governors Ave STE 40535 Dover, DE, 19904 US
• Email: [email protected]
• Phone: +1 646 391 6438
• Website: www.fashionmustbuy.com